About
I am a senior Enterprise Support Engineer with 20+ years of experience helping B2B SaaS customers resolve complex technical issues across APIs, authentication, cloud configuration, SDKs, logs, identity, and developer workflows.
My strongest work is hands-on product support: structured root-cause analysis, high-stakes enterprise escalations, reproducible bug reports, technical documentation, and clear communication with developers, admins, executives, engineering, product, and customer success.
At Atlassian, I supported complex cloud migrations across Jira, Confluence, Bitbucket, and Rovo AI, including 50,000+ user-seat migrations, LLM-powered support tooling that improved team efficiency by 35%, and deep troubleshooting across LDAP, SAML, certificates, Tomcat logs, and cloud configuration.
At Ivanti, I served as a Lead Enterprise Support Engineer and Designated Support Engineer, reducing critical issue resolution time by 40%, maintaining 95% CSAT, and debugging REST APIs, mobile SDKs, certificates, authentication, and network issues across enterprise environments.
I am currently building Megaphone, an AI-powered iOS app and backend using Claude, OpenAI, Swift, Next.js, Postgres, RevenueCat, and API-driven workflows. That keeps me close to modern developer workflows and production failure modes: JSON errors, rate limits, retry/backoff logic, schema drift, auth issues, and AI output verification.
Work Experience
Skills
Current hands-on product work
These projects show current hands-on work across APIs, automation, AI tooling, developer workflows, debugging, and documentation.
AI-powered iOS app and backend for recording, rewriting, and producing short-form video scripts. Built with Swift, SwiftUI, AVFoundation, Next.js, Postgres, RevenueCat, Claude API, and OpenAI API. Relevant support-engineering work includes debugging JSON parse failures, rate limits, retry/backoff logic, schema drift, output-grounding regressions, app/backend workflow failures, and user-visible recovery paths.
Automation system delivering personalized content calendars to 10,000+ members monthly. Built workflows across Typeform, Chargebee, OpenAI API, Google Sheets, Google Slides, Gmail, webhooks, and delivery tracking. Relevant support-engineering work includes API orchestration, webhook debugging, customer data handling, retry paths, and operational troubleshooting.
Let's Connect
I am focused on senior IC enterprise support roles for API-heavy SaaS, developer tooling, AI products, and complex customer environments. Reach me on LinkedIn or by email.